Hampshire Helpline updates

A new helpline is now available to provide information and advice, as well as practical support to frail or vulnerable Hampshire residents.


The Coronavirus Hampshire Helpline (Hantshelp4vulnerable) can be contacted on 0333 370 4000


The helpline* is available seven days a week, from 9am-5pm, and is for vulnerable people who do not have support from families, friends or their local community, and who need urgent assistance with practical issues


The Government has also identified some people who are 'extremely vulnerable' to getting seriously ill from Coronavirus because of an underlying health condition such as COPD, certain cancers and auto-immune conditions, and pregnant women with underlying health conditions. Those in this group will have been contacted by the NHS to request that they should not leave home for at least 12 weeks, and have been advised that if they do not have friends, family or neighbours who can provide support, they can register for help to access food, medicine and social contact via gov.uk/coronavirus-extremely-vulnerable.


What sort of help will I get?

The Hampshire helpline is for frail or vulnerable people who need urgent assistance with essential food or household supplies, collection of medication, or who are at risk of loneliness. Please discuss your requirements with our friendly advisors who will ensure you get the help you need.

If you need urgent food supplies, you can expect to receive a food box, typically containing:

  • Pasta

  • Cereal

  • Soup

  • UHT milk

  • Long life orange juice

  • Bread

  • Apples

  • Biscuits

  • Plus urgent household necessities if needed eg shower gel